Frequently Asked Questions

We generally respond during normal business hours, and most clients receive a response within approximately 3 business days. Our focus is documentation support and organization — not real-time tax or legal advice. For urgent legal, tax, financing, or transactional decisions, clients should contact their CPA, attorney, or advisor directly.

As a general expectation: Activities submitted Monday through Wednesday are often documented within approximately 1 week depending on volume and completeness Activities submitted Thursday, Friday, or over the weekend may take up to one week or longer depending on submission volume and complexity Turnaround times can increase significantly during peak documentation season, especially for submissions made in November and December. Because of this, we strongly encourage clients to submit activities as early and as consistently as possible throughout the year rather than waiting until year-end.

Bulk submissions typically take longer because each activity must be individually organized and documented. In general: Smaller, frequent submissions tend to move faster Large year-end submissions often require additional processing time November and December submissions may experience materially longer turnaround times due to seasonal demand Most clients find that ongoing documentation throughout the year creates stronger, cleaner, and more organized records than attempting to recreate activities later.

We require at a minimum the following three details: What you did? (a brief description of your activity) When and how long you spent? (The date and duration of the activity) Pictures/screenshots that supports the above

Generally, more context is better than vague one-line descriptions. For example: Less helpful: “Meeting with Elk Ridge” More helpful: “Meeting with Elk Ridge regarding contractor coordination, project budgeting, and acquisition planning” Most business documentation is stronger when it helps explain: Why the activity occurred What business purpose existed What was discussed or reviewed What actions or decisions followed The goal is usually to create records that would make sense to a third-party reviewer months or years later.

There is no fixed number of required photos or screenshots. Generally, useful photos: Clearly relate to the activity or property Help support the documented business purpose Show progress, meetings, conditions, operations, or work performed Includes date & time that proves the activity was not done retroactively In most cases, a few relevant and organized photos are more useful than a large number of repetitive images.

Most clients benefit from submitting activities frequently - ideally throughout the week as activities occur. In general, ongoing and contemporaneous documentation tends to be more organized and credible than trying to recreate months of activity at year-end. Submitting regularly also: Reduces missing details Improves organization Helps avoid year-end backlog delays Better reflects active operational involvement over time Contemporaneous documentation is extremely important. Records created near the time of the activity are generally more reliable and easier to support than reconstructed summaries created much later.

In many situations, clients choose to document pre-acquisition or due diligence activities, including: Meetings or/and Calls Property reviews Email discussions Planning sessions Financing discussions Generally, records are stronger when supported by contemporaneous emails, calendars, notes, invoices, or communications created at the time of the activity. We do not determine whether any activity qualifies for tax, legal, or regulatory purposes. Clients should consult their CPA or legal advisor regarding those determinations.

Questions regarding participation standards, qualification thresholds, and treatment of hours depend on individual facts, ownership structures, elections, and applicable rules. Those determinations should be made by a qualified CPA or tax attorney familiar with your situation. Our role is to help organize and document activities and supporting records - not to determine legal or tax qualification.

Commonly documented activities often include: STR Guest Guidebook Research and Creation. (Digital or Physical) Interior Design of the STR and Procurement of the Décor and Furnishings Site Visit for Inspection and Repairs of the STR Vendor vetting and management Listing Setup, Communications with Guests

Most clients choose to share reports with their CPA or advisor because those professionals are responsible for providing tax and legal guidance specific to the client’s circumstances. We may provide: Organizational feedback Documentation best practices Formatting suggestions General observations regarding completeness and consistency We do not provide: Legal advice Tax advice Audit defense Guarantees regarding deductions, classifications, or qualification

Yes, at the end of each quarter, we provide a summary sheet tabulating the total hours we have documented so far.